Privacy Policy

The online environment provides an unprecedented access to information, but the convergence of communication and information technologies also brings a range of information privacy issues to the centre of public concern.

To ensure your privacy, we monitor our compliance with the various privacy obligations imposed by law, as well as those that we voluntarily take on. We fully comply with best practice standards recommended by the Internet Industry Association (IIA).

 Alfasoft’s Internet’s obligations

Alfasoft’s website has many obligations in relation to the protection of your privacy under various Federal Government Acts of Parliament, including the Telecommunications Act 1997. For more information on our obligations with your personal particulars, visit the Australian Privacy Commissioner’s website at http://www.privacy.gov.au.

What information do we collect and how do we use it?

Alfasoft does collect information about you at different times. Instances include

1. Mandatory personal information needed for us to provide a service to you
2. Non-personally identifiable (specific or aggregated) information, to improve our services
3. Personal information voluntarily provided by you – for Alfasoft surveys, at our site, and in conjunction with third party offers

1. Mandatory personal information collected

We will not disclose this personal information unless we have received your express consent to do so. The only exception to this is if it is required by law – that is, to answer a subpoena, warrant or in response to other legal processes including requests from the Australian Stock Exchange.

2. Non-personally identifiable information collected

Apart from this mandatory information we need to provide our service to you, there may be data (that does not personally identify you) collected to monitor and improve our service and performance.

Specific or aggregate information may be collected to help maintain accurate accounts, assist in marketing our products and services and to help make our web site useful to you.

What are "Cookies"?

A cookie is a message given to a web browser by a web server, which it stores for later use, so when you visit the web site again your browser recognises your preferences. Cookies generally enhance your Internet experience, but if you don’t want to receive cookies you can set your browser to notify you when you receive one, so you decide whether to accept them or not.

From time to time, we may provide aggregated statistical information about sales, browsing patterns and navigation techniques to reputable third parties. This is not personally identifiable information, and assists us to improve products and services offered.

3. Personal information voluntarily provided by you

Alfasoft surveys

Any information that you volunteer to us on surveys, contests and on registration pages. If ever you volunteer to be involved with a customer base survey, we use the information collected only to improve the Alfasoft online experience. These surveys are strictly confidential.

How do we protect your personal information?

High technology is used to ensure your sensitive information is secure and is protected from unauthorised access or improper use. For example, you will note that while using some features of the our website and online services, you need to submit a password before you gain access.

Your personal password is confidential and is encrypted to ensure its secrecy. With your password, you are able to edit your personal details via the Client Services pages.

Particularly sensitive information such as your credit card number is not stored in a server that is connected to the Internet. All transmission of data for the purposes of billing and collections is done via encrypted transmission between Alfasoft and the bank.

Children’s privacy

We do not market to children or knowingly collect personal information about children without parental consent. Children should always ask a parent before sending any transmission over the Internet.

Pointers to protect your privacy

• Alfasoft Internet will never request your entire credit card details in an email. Do not ever submit your entire credit card details in email format.

• Never offer credit card details in a chat room, via instant messaging services or in any other IRC environment.

• Alfasoft Pty Ltd undertakes all reasonable steps to ensure the privacy and safety of children using the Net. Your children’s privacy is very important to us, however the best way to ensure your children’s safety is to supervise their Internet usage.

• Always close your browser and log out once you have finished surfing the net to prevent other people gaining access to your information and correspondence.

• Alfasoft has no control over other web sites we may link to, and we take no responsibility for the conduct of these companies. Always read the Terms and Conditions when using other web sites.

• Keep your passwords and account details secret. If unauthorised access of your account occurs please inform us immediately.

• Beware of posting personal information in public forums such as Internet chat groups or newsgroups. If you voluntarily disclose personal information it may be collected and used by others.

Privacy Officer contact

Should you have any questions or complaints about privacy issues please contact the Alfasoft Privacy officer.